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Sap Technology Web Log: Future Of Sap Crm



Recent Announcements
  • SAP CRM is currently guaranteed to be supported till at least 2025 too SAP has non announced whatsoever end-of-life appointment or replacement for SAP CRM on-premise organization.
  • Release of “S4 HANA for Customer Management one.0” (S4CRM) inward concluding Feb,2018.
  • Latest announcement was the launch of “C/4 HANA”, a front end role client feel suite released inwards Jul’2018.
SAP S/four HANA for Customer Management i.0 (S4CRM)
This is simplified version of CRM embedded into south/iv HANA. This add together-on is installed on height of on-premise SAP due south/four HANA (Prerequisite is SAP NetWeaver 7.52 alongside SAP southward/4HANA 1709 FPS 01)
Features of the solution:
  • Deployed on ABAP NetWeaver
  • S4CRM UI is however based on SAP CRM Web Client UI.
  • CRM i guild framework in the backend
  • Same data model for S4CRM too due south/four HANA one.e. S4CRM tables will live office of south/4HANA database system
  • Seamless integrates alongside due south/iv HANA
  • No middleware required betwixt center south/4functions together with CRM functions every bit it shares same HANA database
  • Underlying UI is based on SAP Web Client UI
  • ABAP evolution tools are yet used for partner evolution
  • Uses S4H cardinal user extension tool instead of AET of CRM
  • Web Services and XIF are by and large used for integration with other systems
  • Uniform harmonized user experience for both S4CRM in addition to S/4HANA alongside a novel “Belize” UI subject.
Functions supported in S4CRM unloose 1.0:
  • Service Order Management – This office covers entire service life cycle as well as supports Service social club quotes, Service requests, Service asking templates, Service orders and execution, service parts and last Service confirmations.
  • Customer Interaction: CRM Interaction eye solution embedded into southward/4 HANA enables businesses to collaborate together with communicate thru diverse communication channels (phone, chat, e-mail service, fax, alphabetic character). It supports various customer service specialists (IC agents together with Managers) features similar agent inbox, alerts, rules, multilevel categorization, cognition articles and other IC interaction features. This solution covers 45+ typical business organisation procedure steps of utilities industry in addition to amongst more than to come in the future releases.